Author: Rosalind Craven
Publication Date: November 2020

Identity management is a strategic imperative for telcos as they transition to become digital service providers (DSPs). Such capability is central to the orchestration of omni-channel interactions – the driving force for creating frictionless, digital-first experiences.

This document explores:

  • Opportunities and challenges for telcos in harnessing digital identity
  • Guidance for CDOs, CMOs and business unit leaders who want to implement identity strategies
  • The internal role of identity management in telcos' customer-facing systems

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