When it comes to delivering new advanced services that meet customer expectations, service providers face many challenges. They must manage order capture and fulfillment complexities across multiple networks, systems and channels. Adding new internal and external channels involves significant integration requirements which they must also address, while keeping operational costs in check and customer satisfaction levels up. What’s more, traditional business process outsourcing methods in use today are heavily dependent upon manual methods that prolong order resolution, negatively impacting customer experience and revenues.

Illustrated through key use cases, this session presents an innovative service that enables you to address these complex challenges by bridging the gap between systems, channels, processes and organizations without changing your back-end systems. Join this session to understand how this service rapidly and cost effectively delivers solutions that business teams demand. See how the service delivers an end-to-end view of the order ecosystem and assures commitment to meeting business KPIs. And get a sneak peek into the innovations-driven technology based platform that drives the service to deliver quantifiable results faster.

Service Featured: Order-to-Activation & Order Gateway Services

Session Times:
Tuesday, March 3, 2015, 4pm CET
Wednesday, March 4, 2015, 3pm CET